Refund policy

Return & Refund Policy

At Cordial Honey, we want you to feel confident with your purchase. If you are not satisfied with your order, please review the return and refund guidelines below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and unwashed
• In its original condition
• In the original packaging
• Accompanied by proof of purchase or your order number

Returns that do not meet these conditions may not be accepted.

Makeup Brush Hygiene

For hygiene reasons, makeup brushes that have been used, washed, or exposed to makeup products cannot be returned for a change-of-mind refund.

This restriction does not apply to products that arrive damaged, defective, or incorrect, or where otherwise required by applicable law.

How to Start a Return

To request a return, please contact us through our Contact Us page within 30 days of delivery.

Please include:

• Your order number
• The name or email used to place the order
• The reason for your return
• Photos if the product arrived damaged, defective, or incorrect

Please do not send products back without first contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include clear photos of the product and packaging.

Once the issue is reviewed and confirmed, Cordial Honey will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.

Change-of-Mind Returns

For eligible returns that are not the result of a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping method for your return. Cordial Honey is not responsible for return packages lost in transit.

Exchanges

If you would like a different product, please contact us first.

When applicable, the fastest way to receive a different item may be to return the eligible item and place a new order after your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for an approved refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee cancellations or changes once an order has entered processing or has been shipped.